Tag Archives: Comcast outage

The new ‘shortly’

Greetings from the other side of Hurricane Irene.

I won’t judge whether the exclamation points and all-cap warnings The Weather Channel threw around last weekend were warranted, because Irene certainly punctuated her path across Caribbean and American territory. Those who remain without electrical power have every right to use every symbol on the keyboard to express themselves.

At our house, we just disposed of the 40 pounds of ice we socked away for the occasion, and are all too grateful to not have needed it. In fact, we were gleefully fortunate to not have lost more than a few pesky tree limbs.

Would I seem terribly ungrateful if I griped a wee bit about the 40 hours we had no television or Internet? I thought so.

Then how about if I just shared some innocent observations I made during that 40-hour period?

  1. I am far more addicted to TV and Internet than I ever imagined.
  2. I’m not proud of this.
  3. The word “momentarily” is still widely misused. Hasn’t corporate America gotten it yet that it is not reassuring to hear that service will be restored momentarily? (I’d prefer it stay on a while.)
  4. The word “shortly” is subjective, but by no stretch does it mean 40 hours.
  5. Comcast customer service representatives are unprepared to answer the question, “How much longer will you use ‘shortly’?” Based on the awkward silence following my question, I kept my mouth shut about “momentarily.”
  6. When you call Comcast and press 2 to report an Internet outage, the recording suggests, if you do not care to continue to hold during this period of heavy call volume, that “you may also visit us on the Web at www.comcast.net for assistance.” Now why didn’t I think of that?
  7. When, following your call to the help desk, Comcast calls you back with an automated customer service survey, and you press 4 to indicate your call pertained to a disruption of service, you are told that they do not recognize this response and the survey ends there.
  8. My days as a loyal Comcast customer are over. Unless I find a friendly and reliable competitor, I’ll hold my nose and go with that other big company.
  9. The new Comcast—XFINITY—needs a new jingle. It’s not fun for me. Come on everyone, let’s dump XFINITY.
  10. It’s time to get back to work; I’m backed up by about 40 hours.
  

How many Moments are in 40 hours?

Momentarily? I hope not.

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Filed under All Things Wordish, Rants and Raves, Technology and Social Media

Cyber schmyber

Another one for the “only you” category. Such as, Monica, only you would eat a dog biscuit at a gourmet show. Or, Monica, only you would lose your Internet on Cyber Monday.

Having never shopped online on Cyber Monday, I was all set to give it a try. Last night I decided to do my scouting and be prepared to start at midnight or at least in the dawn hours.  As soon as I set out on my recon, my Internet connection was broken. After several attempts to reset the modem and router and 31 minutes on hold with Comcast, I gave up. I’d start this morning anew. I awoke to see The Washington Post noting Comcast’s glitch as well. Seems the gitch could affect a fair amount of the east coast.

It is back up now, but I had put one item in my Amazon shopping cart this morning when the crew arrived to begin our long awaited central air installation and notified me that they’d be shutting off our power for a large part of the day.

What to do? Perhaps I’ll dash off to the mall, three days late for Black Friday, and return later to scrape up the Cyber dregs.

Gotta run from the blackout. Happy cyber shopping to the rest of you!

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Filed under Foibles and Faux Pas, Holidays, Rants and Raves, Technology and Social Media