Tag Archives: tech support

Fortitude foretold

Man Versus Machine has been a recurring motif over the course of this blog. It seems I’m destined to face the techno-beast again and again.

I’m not technologically adept. But I’m nothing if not persistent. Dogged. Relentless.

For 20 years I was coddled by onsite tech support. Most of that time, all I had to do was punch in four digits and someone appeared in my office, tapping away until life was good again. In the late 90s, corporate resources became constrained and Y2K gave way to the tech support principle known as RTFM.

One of the things I miss about working in a conventional job is onsite tech support. The last 10 years I’ve had to fend for myself. I’m not sure I’ve acquired much skill but, out of necessity, I’ve become a bulldog. When some gizmo goes kaflooey, I hammer it until it succumbs (a popular tech support principle of the self employed).

In the past three weeks, I’ve suffered the dysfunction of three computers, endured an ISP conversion gone horribly wrong, lost my business phone line, gazed as my Garmin gave up the ghost and watched my four-in-one crumble into nothing. I was afraid to make toast.

Yesterday I awoke at 4:00 a.m., in a puddle of hot and cold sweat, palpitating with anxiety and set on getting at least one or two of these things straightened out.

At 11:45 last night, I realized I was still in my pajamas, I hadn’t eaten, but I proudly had wiped out a few gremlins. I decided to take a break and read the paper, which had been sitting on the kitchen table all day.

I flipped to the horoscope. Don’t you love reading your horoscope when the day is already done? I find it’s much less foreboding that way, and too late to act on flimsy advice.

Mine read: “It is sometimes hard to let things go. Then again, being just a tad obsessive does have its benefits. For instance, you can focus intently on something you want to accomplish and not quit until it’s done.”

I’m not quite done. But today’s another day. Do I dare peek at what the stars portend?

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